Privacy Policy
Effective Date: 2025
At Patient Relay, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name
Email address
Phone number
Other identifying information necessary for communication.
b. Usage Data
IP address
Browser type and version
Pages visited, time spent on pages, and other diagnostic data.
c. Health-Related Information
Information related to medical procedures and preparation instructions provided by healthcare providers.
d. Device Information
Device type, operating system, and other technical information to optimize our services.
2. How We Use Your Information
We use your information to:
Deliver automated SMS and email reminders for medical procedure preparation.
Customize communication based on healthcare provider protocols.
Monitor and improve the effectiveness and performance of our services.
Comply with legal and regulatory requirements.
3. How We Share Your Information
a. With Your Healthcare Provider
We share relevant communication data with your healthcare provider to ensure proper coordination and delivery of services.
b. With Service Providers
We may engage third-party vendors to assist with hosting, analytics, or communication delivery. These vendors are bound by confidentiality agreements and may only use your data as instructed.
c. For Legal Reasons
We may disclose information to comply with legal obligations or respond to valid legal requests by public authorities.
d. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity under similar privacy commitments.
4. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
Encryption during transmission and storage.
Regular system monitoring for vulnerabilities.
Restricted access to authorized personnel only.
However, no system is completely secure. By using our services, you acknowledge that we cannot guarantee absolute data security.
5. Your Rights
Depending on your jurisdiction, you may have the following rights:
Access and Portability: Request a copy of your personal data.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request deletion of your personal data, subject to legal and operational requirements.
Opt-Out: Opt-out of non-essential communications.
Withdraw Consent: Withdraw consent for data processing where applicable.
To exercise your rights, contact us at [email protected].
6. Cookies and Tracking Technologies
We may use cookies or similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.
9. Children's Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically. The “Effective Date” will indicate the most recent changes. Continued use of our services constitutes acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
📧 Email: [email protected]
Acknowledgment
By using Patient Relay, you agree to this Privacy Policy and consent to the collection, use, and sharing of your information as described.
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